Please check below for the answers to our most common questions.
Frequently Asked Questions - Purchases
What are my license rights?
This content comes with a Commercial License (PLR) so you may edit & brand this as your own and resell or giveaway the completed versions as PDFs only.
See full details on our License Page here.
How do I download my purchase?
Your purchases can generally be found in your membership area listed under the Active Resources page. Just login to your account at;
http://staging.createfuljournals.com/amember/member If you wish to download to your hard drive, just click on the product link. Save into a new Folder named Createful Journals, this will keep all of your content together for you.
When will my Credit Card be charged?
Our payment methods are Paypal and Stripe; both accept all major credit cards. The charges generally go through as soon as you confirm your purchase with them.
The monthly payment for our Journal Prompts will be debited from your account on the same day each month.
Why am I being charged a sales tax? What other international taxes or duties do I have to pay?
Only Canadian residents are charged a tax as we are located in Canada and are obligated to collect tax for the government. No other taxes or duties are charged to buyers outside Canada.
Why is my coupon code not working? It didn’t get applied. Why?
When you use a coupon code for your purchase(s), there is a prompt at bottom of your shopping basket page, “Have a Coupon? Apply Here”, enter coupon code in box which opens up. Be sure to update your cart before checkout to apply the code accurately.
The coupon codes have expiry dates & may be closed.
How do I cancel an order? How do I return it?
Due to our products being Digital Products. We do not accept cancellations or returns. This is clearly stated on our sales page.
What’s your Refund/Exchange policy?
We generally do not give refunds or exchanges. If you have an issue with your order please contact our customers service and we will respond to your concerns.
My bonus link is not working. What do I do?
Contact us by our Customer Service email: createfuljournals@gmail dot com - please remove the spaces. Or use the Help Desk button inside your account. We generally respond very quickly. Our hours are from 8AM-4PM EST on weekdays. We are not available on weekends or Canadian Statutory Holidays.
You offered a bonus to another seller’s product; where do I find it?
We will always provide you with a link or directions on how to get the bonus offered. At times, we require proof of purchase and that can be provided by a screenshot of your payment provider’s receipt.
I lost the access to your course; how do I get it back?
Login to your membership page at;
http://staging.createfuljournals.com/amember/member and look for the listing under your Active Resources page. Clicking on that link will take you directly into the course.
I have a subscription to one of your monthly products. How can I cancel it?
On your membership page under “Useful Links”, click on Payments History which will take you to your subscription link, scroll down to find the one you wish to cancel – click on the highlighted ‘cancel subscriptions’ link. You can also cancel a subscription through PayPal if that is your payment method. We cannot cancel Stripe/Credit Card payments for you.
FAQ - New Members
Which of your products should I start with?
That would depend on:
(1) the type of product you want to sell;
(2) the level of proficiency or familiarization with software needed to edit/change the file.
We have full-fledged journals and planners; simple templates; coloring packs which will inspire your creativity and help you take your journal, planner and printables to the next level.
What format do the products come in?
Most of our products come in PowerPoint and PDF formats, although our Journal Prompts are Microsoft Word.
Journal/planner sizes are formatted at 6x9; 8x10 and 8.5x11 inches.
Images and graphics are provided in JPG and/or PNG files as stated on each sales page.
Do I need to be a writer?
There is very little writing needed in Low Content Books
Do I need design skills?
We create ready to use – done for you, quality templates in PowerPoint. These are super easy to edit so you can customize your products quickly.
How can I learn how to use your products better? Do you offer any courses?
We offer our Signature Course – Turning Your Content into Templates that will show you how easy it is to create new journals and planners. Plus, we provide you with a set of templates that you can practice with.
Where do I log into the actual membership site?
When you purchase your first product, you will be given login details for our site and create your password. Our Member URL is: http://staging.createfuljournals.com/amember/login
How do I get access to my purchases?
Login into your account and go to your Active Resources page; you will find all your purchases listed there.
If you have any trouble accessing files, try clearing your cookies and cache in your browser and then go back to your Active Resources page.
What software do I need to open files?
We create our products mainly in the latest version of Microsoft PowerPoint. You can get a monthly subscription Office 365 at https://www.office.com/
Where can I sell my journals/planners? Can I sell the same on Etsy or my own website as on Amazon?
You can sell your journals/planners/notebooks on Amazon, Etsy, Lulu, and your own website.
FAQ - Techincal Issues
How can I prevent image compression when exporting my PowerPoint file to PDF?
When you export to the PDF be sure to remove the checkmark at the Document Structure tags. Always use the resolution of 330 dpi instead of the high fidelity.
Do you have a video showing how to download the fonts in your templates and how to use them?
Yes, here is a video to walk you through the process. https://youtu.be/LDYiYqZ5s2I
I purchased a set of your templates and after opening in PowerPoint, it says that: "presentation cannot be edited because it contains restricted fonts" - does this font come with the product, or what do I need to do edit the file?
Go to File - Options – Save; then scroll down and take out the Embed fonts. Click Save and then you can use whichever font you prefer.
Can I mix templates from your other products? From other sellers’ products?
Yes you can use the option “Reuse Slides” in PowerPoint to add in other templates to your document. This is an excellent way of making your journals/planners unique.
What courses do you offer?
We have 2 excellent courses to get your Low Content Book business off the ground, or increase your creativity and proficiency in producing top quality materials;
“Turning Your Content into Ready to Sell Journals & Planners”, a step-by-step course which shows you how to brand & edit your journals, planners and printables, and publish them to KDP and LULU. You also get a set of templates to practice on.
The “Let’s Get Published” course teaches you how to take all those templates lying around gathering dust on your computer and turn them into quality products that you can sell on Amazon KDP and Lulu. This course is not only a comprehensive training on using PowerPoint to create your journals using PowerPoint, but also teaches you about the publishing side of the journal business. http://staging.createfuljournals.com/letsgetpublished/
What software do I need? Where do I get it?
Microsoft Word and PowerPoint are the main programs that we use.
You can get a monthly subscription to Microsoft Office suite at: https://www.office.com/
Are there any free options?
Yes, you can use the Open Office versions. You can download them for free at: http://www.openoffice.org/
You can also use Google Slides to open them, but the layouts may be slightly different.